1. Agreement to terms
By accessing or using Persona ("the Service"), including our web application at personadraft.com, our Chrome browser extension, and any related services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
We may update these Terms from time to time. If we make material changes, we will notify you through the Service or by email. Your continued use after changes constitutes acceptance of the updated Terms.
2. Description of the Service
Persona is an AI-powered email writing assistant. The Service uses large language models (LLMs) to generate email text based on your instructions, selected writing persona, and conversation context. The Service operates as a web application and as a Chrome extension that integrates with Gmail.
3. Eligibility
You must be at least 16 years old to use the Service. By using Persona, you represent that you meet this age requirement. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
4. Account registration
To access certain features, you must create an account using Google OAuth. You are responsible for maintaining the security of your account credentials and for all activity under your account. You agree to notify us immediately of any unauthorized access.
You may not create multiple accounts to circumvent usage limits, share account credentials with others, or use automated means to create accounts.
5. Subscription plans and billing
5.1 Free trial
The free trial lasts thirty days from sign-up and includes every Pro feature with unlimited email generations, subject to the fair-use limit in section 5.4. No payment information is required. One trial per account; a trial does not restart when a paid subscription ends.
5.2 Paid subscriptions
Paid plans (Pro, Business) are billed on a monthly or yearly recurring basis through our payment processor, Stripe, Inc. By subscribing, you authorize us to charge your payment method at the beginning of each billing cycle.
5.3 Pricing
Current pricing is displayed on our pricing page. We reserve the right to change pricing with 30 days' notice. Price changes do not affect your current billing period.
5.4 Upgrades and downgrades
Plan upgrades take effect immediately, with a prorated charge for the remainder of your billing period. Plan downgrades take effect at the end of your current billing period. You retain access to your current plan's features until the period ends.
5.5 Cancellation
You may cancel your subscription at any time through the pricing page or billing settings. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial billing periods.
5.6 Business plans
Business plans are billed per seat with a minimum seat requirement. The organization administrator is responsible for managing seats and billing.
5.7 Refunds
Refunds are handled on a case-by-case basis. If you believe you were charged in error, contact us within 30 days of the charge at legal@personadraft.com.
6. Acceptable use
You agree not to use the Service to:
- Generate content that is illegal, harmful, threatening, abusive, harassing, defamatory, or discriminatory
- Generate spam, phishing emails, or fraudulent communications
- Impersonate another person or entity
- Generate content that infringes on any third party's intellectual property rights
- Attempt to reverse-engineer, decompile, or extract the underlying AI models, prompts, or algorithms
- Circumvent usage limits, rate limits, or access controls through technical means (including but not limited to automated scripts, bots, or multiple accounts)
- Use the Service to develop a competing product or service
- Interfere with or disrupt the Service's infrastructure or other users' access
- Upload or transmit malicious code, viruses, or harmful data
- Use the Service in violation of any applicable law or regulation
We reserve the right to suspend or terminate your account for violations of these Terms without prior notice.
7. AI-generated content
7.1 No guarantee of accuracy
The Service generates email text using artificial intelligence. AI-generated content may contain errors, inaccuracies, or inappropriate language. You are solely responsible for reviewing, editing, and approving all generated content before sending it.
7.2 Ownership of generated content
You own the email text generated by the Service based on your inputs. We do not claim ownership of your generated content. However, you acknowledge that similar or identical content may be generated for other users who provide similar inputs.
7.3 Your responsibility
You are solely responsible for the emails you send using content generated by the Service. Persona is a writing tool, not a communications advisor. We do not guarantee that generated content will achieve any particular outcome, be appropriate for any specific context, or comply with any industry-specific regulations.
7.4 No professional advice
The Service does not provide legal, financial, medical, or professional advice. Generated content should not be relied upon as a substitute for professional judgment.
8. Intellectual property
8.1 Our property
The Service, including its design, code, algorithms, prompts, behavioral models, user interface, branding, and documentation, is owned by Persona and protected by intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on any part of the Service.
8.2 Your content
You retain ownership of the content you provide to the Service (your email intent, instructions, and thread context). By using the Service, you grant us a limited, non-exclusive license to process your content solely for the purpose of providing the Service. We do not use your content to train AI models.
8.3 Feedback
If you provide feedback, suggestions, or feature requests, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate that feedback into the Service.
9. Privacy and data handling
Your use of the Service is also governed by our Privacy Policy at personadraft.com/privacy. By using the Service, you acknowledge that you have read and understood the Privacy Policy.
Key points relevant to these Terms:
- Email thread text is PII-sanitized (names, emails, phone numbers replaced with anonymous placeholders) before processing
- We do not store raw email content on our servers
- Generated email drafts may be stored temporarily based on your subscription plan
- We use third-party AI providers (Anthropic, OpenAI, Google) to process your content via their API services
10. Chrome extension
10.1 Permissions
The Chrome extension requires certain browser permissions to function, including access to Gmail (mail.google.com) for reading visible email threads and inserting generated text into compose fields. These permissions are used solely for the Service's core functionality.
10.2 Gmail access
The extension reads only the email thread currently visible on your screen. It does not access your email archive, contacts, or any other Google service.
10.3 Removal
You may remove the Chrome extension at any time by uninstalling it from your browser. Removal immediately stops all data access from Gmail.
11. Organization accounts
11.1 Administrator responsibilities
If you create or administer a Business organization account, you are responsible for managing member access, ensuring compliance with these Terms by all members, and paying for all seats in your organization.
11.2 Member obligations
Organization members must comply with these Terms and any additional policies set by their organization administrator. The administrator may configure compliance features (such as content firewalls) that affect how the Service processes emails for members.
11.3 Data separation
Organization administrators can view member usage statistics (email count, plan status) but cannot access the content of members' generated emails or drafts.
12. Service availability
We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any loss or damage resulting from Service unavailability.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PERSONA AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14. Indemnification
You agree to indemnify, defend, and hold harmless Persona and its owners, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:
- Your use of the Service
- Your violation of these Terms
- Any email content you generate, send, or distribute using the Service
- Your violation of any third party's rights
- Your violation of any applicable law or regulation
15. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT:
- THE SERVICE WILL MEET YOUR REQUIREMENTS
- THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
- THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE
- THE QUALITY OF ANY AI-GENERATED CONTENT WILL MEET YOUR EXPECTATIONS
16. Termination
16.1 By you
You may stop using the Service and delete your account at any time by contacting us at legal@personadraft.com.
16.2 By us
We may suspend or terminate your account at any time, with or without cause, including for violations of these Terms or if we discontinue the Service. We will make reasonable efforts to notify you before termination, except in cases of egregious violations.
16.3 Effect of termination
Upon termination, your right to use the Service ceases immediately. We may delete your account data, including drafts and voice profiles, within 30 days of termination. Provisions that by their nature should survive termination (including Sections 7, 8, 13, 14, and 15) shall survive.
17. Dispute resolution
17.1 Governing law
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.
17.2 Informal resolution
Before filing any formal dispute, you agree to contact us at legal@personadraft.com and attempt to resolve the dispute informally for at least 30 days.
17.3 Arbitration
Any dispute not resolved informally shall be resolved by binding arbitration under the rules of the American Arbitration Association. The arbitration shall take place in San Francisco, California. Each party shall bear its own costs.
17.4 Class action waiver
You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action.
18. General provisions
18.1 Entire agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Persona regarding the Service.
18.2 Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18.3 Waiver
Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or our right to enforce it in the future.
18.4 Assignment
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
19. Contact us
For questions about these Terms, contact us at:
Email: legal@personadraft.com